My first box hasn't arrived!

Oh no!

Firstly, you should have received a text message the night before your box was meant to arrive with a tracking link. 

If you have received a text, click on the link to see the status of your delivery and a photo of where it has been delivered. 

If you didn't receive a text, there could be a few reasons why your first box hasn't arrived:

Your order was not successful - when you placed your order, you should have received a confirmation email of your order. If you didn't get a confirmation email of your order, this could be because your order was not successful or your email was spelt incorrectly. Another way to check is if you were charged in your bank statement. If you can't see a charge or a confirmation email, contact customer care here

Vouchers - If our system detects your address has received a voucher before, your account may be cancelled due to this. If your account has been flagged, we would have sent you an email, so please check your inbox.  If you have not received a HelloFresh delivery before, please reach out to our Customer Care team and they can definitely assist you with your account!

 

Have an issue with your delivered box? Let’s get it fixed.

Contact Us