There can be a few reasons why you're unable to reset your password:
Reset password link is going to Spam
Check your Spam to see if the email password reset is hanging out there instead of your inbox.
It's your browser
Try clearing the cookies and cache of your browser as this sometimes prevents the email from being sent. We always suggest using Chrome or FireFox to manage your HelloFresh account.
Incorrect Email address
Check your inbox to see if you have received any emails regarding your order, if not, this could mean your email address was entered incorrectly. If you think this is the case, contact Customer Care here.
Your account is suspended
Your account could be suspended due to outstanding payments. If the website is not recognising your email address, please contact Customer Care here.