I can't reset my password!


To update your password, just click here.

Having trouble resetting your password? How frustrating! We can think of a few reasons this may be:

Reset password link is going to Spam - Check your Spam to see if the email password reset is hanging out there instead of your inbox.

It's your browser  - Try clearing the cookies and cache of your browser, as this sometimes stops the email from being sent. We always recommend using Chrome or Firefox to manage your HelloFresh account.

Incorrect email address - We've all been there! If you think this is the case, please get in touch with our Customer Care team here.

Your account is suspended - We'll sometimes suspend an account if it has outstanding payments owing. If the website is not recognising your email address, this could be the case. Just get in touch with our Customer Care team and they'll be able to help you settle those pesky fees!