My Qantas points have not applied

Oh no! There are a few reasons why your Qantas points may not have applied:

  • The Qantas discount code was not applied at the checkout. If you forgot to add your code, unfortunately this cannot be applied to your orders.
  • The email address under your Qantas Account and HelloFresh account don't match, contact our customer care team for assistance here!
  • Qantas is working on it! Points do take 60 days to apply to your account, rest assured they're worth the wait!