My voucher isn't working

Oh dear, if your voucher code isn't working then there are a few simple things that you can check first:

  • Does the box you are ordering match the voucher that you have? For example, sometimes we have an offer on a 3 meal box and the voucher won't work on any other box type.

  • Make sure you aren't trying to order a Trial box or a Gift box. Vouchers can only be redeemed on our subscription boxes.

  • Be sure you haven't previously used a voucher of that kind. We do have a limit of one promotional offer per household on your first box only!