Deactivating your Fruit or Juice Box subscription is easy. Just make sure to do so by Tuesday 11:59PM AEST/AEDT (for WA, SA, NT) or by Wednesday 11:59PM AEST/AEDT (for QLD, NSW, ACT, VIC) the week prior to your next delivery. If you'd like Customer Care to make the changes on your behalf, please call us by 4pm AEST/AEDT respectively.
To cancel online yourself, just follow these steps:
1. Log in to your online account, click on your name at the top right corner and then select Settings.
2. Make sure the subscription you want to cancel is selected (look for the green tabs at the top of your settings).
3. Follow the simple steps to cancel. You will be able to choose to deactivate right away or select a last delivery date.
4. Complete the short survey and let us know what you thought of your HelloFresh experience!
5. Once you complete the process, you will receive an email confirming your cancellation was successful. Please contact us if you do not receive an email confirming your cancellation, as it may not have been successful.