Is HelloFresh a subscription service?

We’re passionate about making it easier for you to cook delicious, nutritious meals with fresh ingredients from scratch on a regular basis – it’s better for you, your family and even the planet! But we know that your busy schedule can sometimes make it difficult. So, we operate as a subscription to take all of the hard bits (like meal planning and shopping) away. We just leave you to do the fun bit – cooking and eating with your loved ones!

In some corners, subscriptions have got a bad rep with confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription – meaning there is no minimum term and you can change your deliveries to fit in with your hectic lifestyle.

On holiday or busy next week? You’re the boss! Simply place your account on pause using our flexible online order calendar by 11.59pm (Sydney time) on Wednesday the week prior to your next delivery. Account changes can be made online or through the app. If you'd like Customer Care to make changes on your behalf, please get in touch by 4pm (Sydney time) Wednesday.