Oh no! We're really sorry to hear that your box didn't arrive according to your delivery instructions.
Before getting in touch with our customer care team, please check your delivery window, please keep in mind that the delivery driver has up until the end of the window to deliver your box. We are unable to call drivers when they are on route.
The driver may have left the box in an alternative safe place, so please check the vicinity of your property.
If you have been provided with a tracking link, please also check this prior to getting in touch.