We know that life is unpredictable and the nights you are in and ready to cook change on a regular basis. That's why we have made it as quick and easy as possible to change your delivery day and time.
Just follow these steps;
1. Login to your HelloFresh account
2. Select 'Settings' on the right-hand side of the screen, under your username
3. Head to 'Delivery address & schedule' and click 'Edit'
4. Select "Delivery Windows", choose your delivery day and press save
5. Check your inbox for your confirmation email
As always, make sure any changes to your subscription are made on your online account by Tuesday 11:59PM AEST/AEDT (for WA, SA, NT) or by Wednesday 11:59PM AEST/AEDT (for QLD, NSW, ACT, VIC) the week prior to your next delivery. If you'd like Customer Care to make the changes on your behalf, please call us by 4pm AEST/AEDT respectively.
To change your delivery day via the HelloFresh app:
1. Login to your HelloFresh account on the app.
2. Click on the 'My menu' tab at the bottom of the page and select the subscription you'd like to change
3. Click on the settings cog at the top right hand side of the menu page (Delivery settings) and then select 'Delivery window' to make the necessary changes.