Frequently Asked Questions

How can I cancel my box?
Easy! Head to the settings area in your account and select which subscription you'd like to cancel. Click the 'cancel my subscription' button and voila - all done! You can also skip deliveries if you don't feel like getting a box every week.

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Can I pause my box if I don't want to get it this week?
Sure! Just head to the deliveries area in your account, select the week you'd like to skip from the calendar and click 'skip week'. The date will turn red once the change has been made. Easy!

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Is HelloFresh a subscription service?
We operate as a subscription service to take out the hard bits. All you need to do is cook and enjoy the delicious meals! We are a flexible service so you have the control to manage your deliveries: you can pause or cancel at any time!

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How do I use my voucher?
Once you've selected the box you'd like to purchase you can input the voucher code in the box marked 'coupon' at the checkout. The discount will be applied against the final cost.

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